Privacy Policy
Effective Date: 1 October 2026
Viltoit CC t/a Kwest Gas & Hardware, trading as Kwest Online Store, respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what personal information we may collect, why we need it and how we use it.
Information we may collect
Depending on how you use our website, we may collect:
- Your name
- Billing and delivery address
- Telephone number
- Email address
- Order and transaction information
- Information you provide when contacting us
- Information required to process and deliver your order
- Technical information relating to your use of the website
Why we use your information
We may use your personal information to:
- Process and fulfil your order
- Confirm and communicate with you about your order
- Arrange delivery
- Process payments through our payment provider, Bob Pay
- Respond to customer enquiries
- Deal with returns, refunds and warranty matters
- Maintain and improve our website
- Meet accounting, legal and regulatory requirements
- Protect our website and customers against fraud, misuse or unauthorised activity
We aim to collect and use only information that is reasonably necessary for these purposes.
Sharing information
We may provide relevant personal information to service providers where it is necessary to provide a service to you or operate our business.
This may include:
- Bob Pay, where required to process payments
- The Courier Guy, where required to deliver your order
- Website, hosting, technology or professional service providers where required to operate the business
- Authorities or professional advisers where disclosure is required by law
We do not sell your personal information.
Marketing
Where we send direct marketing communications, you may request that we stop sending them, subject to applicable law.
Protecting your information
We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.
No internet-based system can guarantee absolute security. We therefore cannot guarantee that information transmitted over the internet will always be completely secure.
Your privacy rights
Subject to applicable law, you may have rights to request access to personal information we hold about you and to request correction of inaccurate information.
You may also contact us if you have concerns about how your personal information is being handled.
POPIA enquiries
Privacy and POPIA-related enquiries should be directed to:
Chris Erasmus
Email: az.oc.enilnotsewk@ofni
Telephone / WhatsApp: +27 83 262 4230
Changes to this policy
We may update this Privacy Policy when our business, systems or legal obligations change.
The current version published on this website will apply from its stated effective date.
Business: Viltoit CC t/a Kwest Gas & Hardware
Trading name: Kwest Online Store
Address: 5 Jacaranda Street, Wavecrest, Jeffreys Bay, 6330, South Africa