Effective Date: 1 October 2026
Kwest Online Store delivers products nationwide within South Africa.
Our aim is to make the ordering and delivery process straightforward, with the important costs and conditions made clear before you complete your purchase.
Order processing
Orders are normally processed within 24 hours after payment confirmation.
Processing time is the time required for Kwest Online Store to prepare your order for dispatch. It is not the same as the courier delivery period.
If there is an unexpected delay affecting your order, we will contact you where reasonably possible.
Delivery
Orders are delivered using The Courier Guy.
Delivery is available nationwide within South Africa.
The actual delivery time depends on the destination and courier network. Delivery may also be affected by public holidays, weather, operational disruptions and other circumstances outside our reasonable control.
A delivery estimate should therefore be treated as an indication rather than a guaranteed delivery time unless we have specifically confirmed otherwise.
Shipping charges
The applicable shipping charge is shown during checkout.
Orders of R1,500 or more qualify for free shipping.
The free-shipping threshold is calculated according to the applicable order value and may be subject to exclusions that will be clearly stated where relevant.
Delivery address
Please check your delivery address carefully before completing your order.
An incorrect or incomplete address can cause delays or additional delivery costs.
If you notice an error in your delivery address, contact us immediately. We will try to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.
Damaged deliveries
If your order arrives visibly damaged, please contact us as soon as possible.
Please retain the packaging and product and, where possible, provide photographs of the packaging and damage. This information may be required to investigate the delivery and arrange the appropriate remedy.
Missing or delayed deliveries
If your order has not arrived within the expected delivery period, contact us with your order number.
We will investigate the delivery status with the courier and assist with the resolution.
Contact
Kwest Online Store
Viltoit CC t/a Kwest Gas & Hardware
5 Jacaranda Street, Wavecrest, Jeffreys Bay, 6330, South Africa
Email: az.oc.enilnotsewk@ofni
Telephone / WhatsApp: +27 83 262 4230
Consumer rights
Nothing in this Shipping Policy limits any consumer right provided by applicable South African law.